Lamylash attaches great importance to after-sales and has always adhered to the concept of "win-win with customers" service, which forces us to focus on customer needs and serve them with a first-rate attitude, quick service. higher customer expectations.
And we have a professional support team who has rich experience to solve customer problems to maximize service efficiency. In order to provide you with the best service, we promise:
Our Promise
30-Day Money-Back Promise
If you are not satisfied within 30 days after purchasing our products, you can request a refund or compensation in the next order or other satisfactory solutions.
7 * 24 Hours After-Sales Service
Telephone, email, online support, etc., respond quickly and provide the best quality service.
Product Quality Assurance
Starting from raw materials, strictly control the product quality of each process, and then ship the product when the product quality is qualified.
Ship On Time
Generally speaking, cash orders will ship within 3 days, light custom orders will ship within 7 days, and bulk orders will ship within 14 days.
30-Day Money-Back Promise
Within 30 days of receiving the goods, if you are not satisfied with the product, you can contact customer service for a refund. Once the two parties reach an agreement, we will reimburse according to the agreed method.
There are three ways to refund:
1. Full refund.
2. Partial refund.
3. The refund amount will be deducted in the next order.
7 * 24 Hours After-Sales Service
We all know that a quick response is important so that you can make decisions and solve problems on time. So for all your inquiries, HongKing will reply to you within 24 hours (usually within 3 hours). HongKing is equipped with a professional after-sales service team so that it can provide you with personalized guidance throughout the process to ensure a quick response to inquiries. We will wholeheartedly provide you with product consulting, logistics tracking, dispute resolution and other services. Solve your problems in time and fully guarantee the stable operation of your business.
Product Quality Assurance
Quality inspection is not only an inspection function, but also a preventive function.
From the raw material of the eyelashes to the production process, the product, the packaging and the delivery, we will carry out a strict quality control for each process. Resolutely put an end to substandard products.
We can send you free samples to check the quality, but you need to pay a small shipping to avoid buyers cheating the samples.
Ship On Time
We adopt strict rules to manage factory production lines and warehouse to ensure continuous replenishment of finished products on time to ensure good customer service.
We will choose the best way to deliver your products and track the delivery process. to ensure delivery on time.
When it comes to full strip lashes, we can produce more than 3000 pairs per day. And, for eyelash extensions, we can produce more than 1500 trays per day. Therefore, we can guarantee a stable supply of your products.
